Part 1. If some of the steps listed below you find unnecessary (as they will not be included in your List of works) please skip them. The rest is subject to read.
1.1. The invoice presents your Rate Plan, List of works, Cost of the whole project, Cost of the project in parts, a link to the Terms and Conditions and a link to the Payment #1.
1.2. By Paying an invoice you actually confirm a clear understanding and agreement of Service Terms.
1.3. User receive an invoice on a mail address that was previously indicated during the registration on the Service website.
1.4. The cost indicated in invoice remains constant until additional edits , services, list of works or/and other related services have not been ordered by User.
1.5. The Service works only on a prepayment basis.
1.6. The Payment received by the Service is considered actual if it is not less than what is indicated in the invoice.
1.7. As a matter of User convenience a project payment is divided into several parts. Exception to this rule applies to projects whose value does not exceed 500$, or/and to the projects whose deadlines do not exceed 3 days. Such projects must be paid with one advanced payment.
1.8. The sum of the project parts depends on amount of works and must be indicated by the Service.
1.9. In those cases when work is in the progress and User does not make an advance payment for the further step, working process automatically stops until required payment will be done.
1.10. The cost of steps, edits and other related to the project works depends on the Rate plan chosen by User and can not be changed until moving to the other Rate plan with beginning of the next project.
1.11. In those cases when money remained on the account of The User after the project was closed, The Service will publish this information in the project section. User can take money back within 7 working days after the project was closed otherwise money remains on User's accounts up to the next project.
1.12. The User is expected to use Primary Payment Method which is LiqPay.
1.13. By using the Primary Payment Method some additional advantages are available for the User such as payments and remainders refund with no commission and no need to wait for remittence of funds to start the work.
1.14. If case the User for whatever reasons is not satisfied with the primary payment method the Service will offer Additional Payment Methods.
1.15. The Service notifies in advance that some additional fees may be charged when using an Additional Payment Methods on which the Service can not impact.
2. Project Technical assignment
Technical assignment (here and after TA) - is a summary of all necessary basic data for the project works.
2.2. Drafting a TA is a primary task before starting a work on a template provided by the Service. Without drafting a TA the Service does not start the work.
2.3. Technical assignment shall be drafting in full providing with all possible additional necessary drawings, references of styles and desired design techniques, pictures of selected objects for the project (materials, furniture, details, etc.). Also it is vitally important to attach the source code for the desired color, texture and other necessary materials for project realization based on User's preferences and wishes. User's wishes and preferences regarding all aspects of the project should be formulated in advance and in full. The whole list of required TA components must be presented in the template.
2.4. During the working process the User can make additions in TA if they do not contradict with the previously stated ideas and already performed works.
3. White model of the project/model
3.1. White model/model - is a 3D model of the Property that reflects its shape. It only needs a quick project geometry confirmation without being distracted by object materials and landscape, color, glossiness, etc.
3.2. The result can be displayed both in the form of the Property model image (a model), or the Property model image colored in white color (a white model).
3.3. The Service makes its own decision on the form.
3.4. By making edits in one correction it is allowed to change not more than 20% of the actually done work within current step.
interior visualization is step that contains selection of materials (the color, texture, relief, gloss, etc.), setting up lights, searching for a good perspectives and keep on calculation of images rendering.
4.2. At intermediate steps the User gets an image without postproduction.
Postproduction must be performed in the final step (corrections of brightness/contrast, color range, mood is attaching to the image).
4.3. As the result of visualisation the User gets a photorealistic 3D image of the Property.
4.4. By making corrections in one change it is allowed to change not more than 20% of the actually done work within current step. Changes are allowed both in geometry of the project and in materials and light.
5.1. The Video is a photorealistic video of the Property that shows the object in 3D graphics. The video is designed for the better information transmission on the project, comparable to the image visualization.
5.2. Video is being creating in several steps one of which is a video clip with rough render of the model. It is necessary to score camera angles, scene content, montage and background music settings. The User gets a project video model without actually applied materials. At the step of a clean render the User gets a final video with the ability to make some small edits (edits of camera angle, lights and all that belongs to 3D scene now are unavailable ). At this step of clean render some small correction of montage are allowed (parts of finished video fragments) and background music.
5.3. By making edits in one correction it is allowed to change not more than 30% of the actually done work within current step.
Part 2. This clause is subject to read for all Users.
6. Image size
6.1. All images both on the white model/model and visualization steps are made in 1200 pix.
6.2. Images on the final step are made in high resolution - from 2000 pix (enough for printing images on A4 format) depending on customers plan and wishes.
6.3. Project layout and drawings are made in size of no less than 150 dpi.
6.4. Video size depends on the video format and must be fixed before first payment on the project.
6.5. Before the first payment on the project the Service must be informed in advance on any images size changing.
corrections must be made in a graphic form based on the template provided by the Service.
7.2. Make sure you have included maximum possible corrections needed for your project within a single correction. Number of corrections included in your Rate Plan for each step is strictly limited. Additional corrections is to be requested and paid separately.
7.3. Corrections are allowed only within current step and related to the current step works. Making corrections within previous steps in most cases is impossible.
7.4. Basically the more corrections User makes the better project looks in the end. However corrections increase project time limits and cost. All offered Rate Plans are based on optimal number of corrections for each certain task and type of work. All detailed information on the optimal number of corrections is available in the Rate Plans. By following our instructions and a clear confidence in your wishes can match with offered number of edits to get a proper result.
7.5. Additional corrections must be paid using your fixed Rate Plan.
7.6. All following steps are created on the basis of previous steps and should complement them. Any fundamental changes in projects are prohibited (change of stylistic direction, theme of project, etc.). In such case a current project stops. After mutual settlements of performed work has been made a new project opens.
7.7. In case of User's doubts on choosing between 2 or 3 variants of project development, it is highly recommended to choose and follow only one direction. Any other variants development will be considered as an addition to the project and must be additionally charged unless the Rate Plan does not provide otherwise.
8. Lack of information
8.1. The Service does not guarantee a proper execution of the project within those parts where information on TA or corrections is absent. The Service warns this can increase the number of corrections and as a following result can increase terms and project cost.
8.2. Please note that the Service does not take into consideration User's missed edits. Make sure you checked carefully both corrections and TA so you can provide the Service with the full and reliable information including all necessary information. The Service shall immediately inform the User In case of identifying any missing items in corrections or in a TA.
8.3. In case of missing items in TA or corrections User can entrust the Service to complete the project or solve a specific task based on its own preferences. Hence the User shall accept the consent that every decision or addition made by the Service are equated to its own and is not subject to any additional corrections.
9.1. Necessary terms for Service to perform the work are specified in the invoice.
9.2. Terms specified in the invoice include only the net time required to perform work excluding User's own time. All the time that User needs to draft a TA, make corrections, approve results, communicate with DM, time for additional corrections that are not included in the Rate Plan selected by User as well as the time that User may needs to collect additional information is not included in the terms specified in the invoice.
9.3. The Service is obliged to take the project into operation on the day of receipt of the project If the working day remains at least 4 hours, project TA and corrections are ready and where are at least free available specialists in the studio.
9.4. Service can take into operation another project in case when the work on the current one was interrupted because the User did not inform the Service on time limits needed to get materials ready to carry on the project.